Privacy Policy of Compass Rose Journeys

At Compass Rose Journeys, we are committed to protecting the privacy and security of the personal information of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including bespoke travel planning, accessible tours, cruise bookings, heritage and cultural tours, personal travel companions, and insurance consultation for senior travel. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect various types of information to provide and improve our travel services. This may include:

• Personal Identifiable Information (PII): This includes details such as your name, address, email address, telephone number, date of birth, passport information, dietary requirements, health conditions relevant to travel (e.g., mobility issues, medical needs for accessible travel), and payment information. We collect this directly from you when you enquire about, book, or use our services.
• Sensitive Personal Information: In the context of providing accessible travel and tailored services for seniors, we may collect information about your health, medical conditions, or disabilities. This information is processed only with your explicit consent and is strictly used to ensure your safety and comfort during travel, such as arranging specific accommodations or assistance.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and any other interactions you have with our team regarding your travel plans.
• Technical Data: When you visit our online platform, we may automatically collect certain information about your device, browsing actions, and patterns. This includes IP address, browser type, operating system, referral sources, and pages viewed. This data helps us understand how our site is used and to improve its functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Travel Services: To plan, book, and manage your bespoke travel arrangements, including flights, accommodation, transportation, tours, and personal travel companions. This integrates all aspects of our offering from accessible tours to cultural experiences.
• To Personalise Your Experience: To tailor travel packages and recommendations based on your preferences, health requirements, and previous travel history, enhancing your overall experience.
• For Communication: To communicate with you about your bookings, provide updates, respond to your inquiries, and offer customer support.
• For Legal and Safety Purposes: To comply with legal obligations, enforce our terms and conditions, and ensure the safety and security of our clients during travel.
• For Service Improvement: To analyse how our services are used, conduct research, and gather feedback to improve our offerings and develop new travel products.
• Marketing: With your consent, we may send you information about new travel packages, promotions, or services that may be of interest to you. You can opt-out of marketing communications at any time.

Disclosure of Your Information

We may share your information with trusted third parties to facilitate our services:

• Travel Suppliers: Airlines, hotels, tour operators, cruise lines, transfer companies, and other service providers essential for your travel arrangements. We only share the necessary information required for their specific service.
• Insurance Providers: When you opt for travel insurance consultation or purchase, we will share relevant details with insurance partners.
• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, IT support, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal and Regulatory Authorities: Where required by law, court order, or governmental request.

Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure networks, access controls, and regular training for our staff on data protection best practices.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we keep your data for the duration of our relationship with you and for a reasonable period thereafter to manage any future queries or services.

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are processing your personal data based on your explicit consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our online platform, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at:

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated. In the UK, this is the Information Commissioner's Office (ICO).